Support

Once your order has been dispatched, we will send a confirmation email to the email address used at checkout. Use the tracking link in that email, or visit [tracking page URL] and enter your order number and email address.
Please allow 12hours after dispatch for carrier tracking information to update.

We accept the payment methods displayed at checkout, which may include [T/T, L/C,Visa, Mastercard, PayPal, Apple Pay, Google Pay, other methods]. All prices are shown in currencies.

Payments are processed through our selected payment service providers. Please do not send card numbers, bank passwords, or other sensitive payment details to us by email or social media.

We reserve the right to cancel an order where payment authorization fails, fraudulent activity is reasonably suspected, or a clear pricing or product-information error has occurred.

Please read this section carefully before placing an international order.
Choose one option and delete the other before publishing:**
Option A - Duties Paid / DDP:**
Prices at checkout include applicable duties and taxes for eligible destinations. You should not be asked to pay additional import charges on delivery, except where charges arise from inaccurate information provided by you or circumstances outside our control.
Option B - Duties Unpaid / DAP:**
Prices at checkout do not include destination-country import duties, taxes, customs fees, or carrier handling charges unless expressly stated. These charges are the recipient's responsibility and may be collected before delivery or on delivery. Please contact your local customs authority for guidance before ordering.

Pearls are natural materials and should be treated with care. Put your pearl jewelry on after applying perfume, lotion, makeup, or hairspray. Remove it before swimming, showering, exercising, sleeping, or using household cleaning products.
After wear, gently wipe the piece with a soft, clean cloth. Store pearl jewelry separately from harder jewelry in a soft pouch or lined box to help reduce scratching. Do not use ultrasonic cleaners, abrasive cloths, or harsh chemical cleaners on pearls.
For frequently worn pearl strands, we recommend periodic inspection by a qualified jeweler to check the stringing and clasp.

In addition to any non-excludable legal rights, Aqvune offers a voluntary warranty of 6 months from the date of delivery against verified manufacturing defects in [eligible products].
This voluntary warranty does not cover normal wear and tear, accidental damage, loss, theft, improper care, unauthorized alteration or repair, or damage caused by chemicals, water exposure, impact, or misuse.
If you believe your item has a manufacturing defect, contact us at [support email] with your order number, clear photographs, and a description of the issue. We will assess the request and, where appropriate, offer repair, replacement, store credit, refund, or another remedy required by applicable law.

[Aqvune], operated by [Legal Company Name], respects your privacy. We collect only the information needed to operate our store, fulfil orders, provide customer support, prevent fraud, and improve our services.
Depending on how you use our website, this may include your name, email address, phone number, shipping and billing address, order details, communications with us, device and browsing information, and preferences. Payment information is handled by [payment provider(s)] in accordance with their own privacy practices; [Aqvune] does not store full payment-card details unless expressly stated and lawfully permitted.
We may share necessary information with service providers that help us process payments, fulfil orders, ship packages, operate our website, send communications, or comply with legal obligations. We do not sell personal information in exchange for money.
**Delete or amend this sentence if it is not accurate for your business.**
You may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information, depending on your location. To make a request, contact [privacy email]. We may need to verify your identity before responding.
For a complete policy, publish your legal entity name, registered address, privacy contact, data-retention periods, relevant service providers, cookie tools, international-transfer details, and the laws that apply to your target markets.

By using this website or placing an order with Aqvune, you agree to these Terms and Conditions, our Privacy Notice, and the policies shown at checkout.
All product descriptions, prices, images, availability information, and delivery estimates are provided in good faith. Because pearls are natural materials, reasonable variations in color, shape, surface, size, and luster may occur and do not constitute a defect.
Submitting an order is an offer to purchase. We may accept the order by sending an order-confirmation or dispatch-confirmation email, subject to applicable law. We may need to correct obvious pricing, inventory, or product-description errors and will contact you if an order is affected.
Nothing in these terms excludes, restricts, or overrides consumer rights that cannot legally be excluded. To the fullest extent permitted by applicable law, Aqvune is not liable for indirect or consequential losses that were not reasonably foreseeable.
These terms are governed by the laws of [country/state], without limiting any mandatory consumer protections that apply in the customer's country of residence.