Frequently Asked Questions
Q: Are the pearls identical to the product photographs?
A: No two pearls are exactly alike. Small variations in shape, surface, color, size, and luster are natural characteristics of pearl jewelry.
Q: Can I wear my pearl jewelry every day?
A: Yes. We recommend putting pearls on after applying perfume, cosmetics, lotion, or hairspray, and removing them before swimming, showering, exercising, or sleeping.
Q: How do I choose the right pearl size?
A: Smaller pearls usually feel lighter and more understated; larger pearls create a stronger statement. Please review the product page measurements before ordering.
Q: Can I change or cancel my order?
A: Please contact us as soon as possible. We will try to help before your order enters processing or dispatch; once shipped, changes may no longer be possible.
Q: Are your pearls cultured?
A: Yes. The pearl type is listed on every product page. Where a piece contains non-cultured pearls, we state this clearly in the product details.
Q: Will my pearls look exactly like the photographs?
A: We photograph each design carefully. As pearls are naturally varied, small differences in shape, surface and tone may occur. These variations are part of the character of cultured pearls.
Q: How do I choose the right pearl size?
A: Each product page includes pearl measurements in millimetres and, where available, a wearing image for scale. If you are choosing between sizes, please contact us and we will be happy to help.
Q: What metals do you use?
A: The metal used for each piece is listed on the product page, including any plating information. Please check the product details for the most accurate material information.
Q: How should I care for pearl jewellery?
A: Wear your pearl jewellery last and remove it first. Avoid contact with fragrance, cosmetics, hairspray and household chemicals. After wearing, wipe it gently with a soft cloth and store it separately from harder jewellery.
Q: Can pearls get wet?
A: Occasional contact with water is usually not a concern, but we do not recommend showering, swimming or soaking pearl jewellery. Prolonged exposure to water and chemicals can affect both the pearls and the setting over time.
Q: Where do you ship to?
A: We currently ship to all of the world as long as the courier can deliver to . Available delivery options are shown at checkout once you enter your shipping address.
Q: How long will my order take to arrive?
A: Orders are usually prepared within 2-12 business days. Delivery time depends on the destination and shipping method selected at checkout. Once your order has shipped, you will receive a tracking email.
Q: Will I need to pay duties or taxes?
A: Orders shipped outside China , may be subject to duties or taxes charged by the destination country. Where these charges are not collected at checkout, they are the responsibility of the recipient.
Q: What is your returns policy?
A: If your piece is not quite right, please contact us within 6 days of delivery. To be eligible for return, items must be unworn, in their original condition and returned with all original packaging.
Q: Are earrings eligible for return?
A: For hygiene reasons, earrings may only be returned if they are unopened and in their original sealed condition.
Q: When will I receive my refund?
A: Once your return has arrived and been inspected, we will email you with the outcome. Approved refunds are issued to the original payment method within 6 business days.
Q: What should I do if my item arrives damaged?
A: We are sorry to hear that. Please contact us within 3 days of delivery with your order number and clear photographs of the item and packaging. We will review the issue and explain the next step as quickly as possible.
Q: Do you offer repairs?
A: We may be able to assist with repairs depending on the item and the nature of the issue. Please send us your order number, a short description and clear photographs, and we will let you know what is possible.
Q: How can I contact your team?
A: You can contact us by email at [{EMAIL}], through WhatsApp at [{NUMBER}], or via our contact form. We aim to reply within 24 hours.
Q: Do you offer gift wrapping?
A: Gift wrapping is available for selected orders. You can choose this option at checkout, where available. [{ADD TRUE DETAILS ABOUT GIFT NOTE, COST OR EXCLUSIONS.}]
Q: Do you offer bespoke jewellery?
A: We accept selected bespoke enquiries depending on the design, materials and timing required. Please share your idea, preferred materials, budget and deadline, and we will confirm whether we can take on the project. Once the customized product is confirmed, it is neither returnable nor exchangeable.
Q: Do you offer wholesale or corporate gifting?
A: We welcome enquiries for wholesale and corporate gifting. Please tell us about your business, quantity, delivery destination and preferred timeline. Our team will review your request and come back with the relevant next steps.